Legal
Returns & Refunds
Last updated: 1 January 2025
Return window
Return pickup
Refund processing
30-Day Return Window
You have 30 days from the date of delivery to initiate a return. Products must be unused, in their original packaging, with the seal and safety sticker intact. Products that show signs of use cannot be accepted for return, except in cases of adverse reactions (see below).
How to Initiate a Return
Email returns@leaflure.in with your order number, the product(s) you wish to return, and your reason. We will confirm within 24 hours and schedule a free pickup within 2 business days. Please do not send products back without contacting us first — uncoordinated returns cannot be processed.
Refunds
Refunds are processed within 5–7 business days of our receiving the returned item and confirming its condition. The amount is credited to your original payment method: UPI account, bank account, or card. We do not issue store credit unless specifically requested.
Damaged or Incorrect Items
If you receive a product that is damaged, defective, or different from what you ordered, contact us within 48 hours of delivery at hello@leaflure.in with your order number and photos. We will dispatch a replacement at no cost within 24 hours of confirming the issue, or issue a full refund at your preference.
Adverse Reactions
If you experience an adverse skin reaction that you believe is caused by a Leaflure product, contact us with photos and a description of the reaction. We take this seriously: we will process a full refund and — with your consent — share the information with our clinical team to improve our formulations.
Non-Returnable Items
Products that have been opened and used (other than adverse reaction cases), gift cards, and any items marked 'final sale' at the time of purchase cannot be returned. Combo/kit items must be returned as a complete set.
Exchange Policy
We do not currently offer direct exchanges. If you would like a different product or variant, please initiate a return for the original item and place a new order. If your return qualifies for free shipping on the replacement, contact us and we will apply a discount code.
Email us with your order number and reason.
returns@leaflure.in →